Privacy Policy

At Mikes Auto Body, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or use our services.

1. Information We Collect

We collect different types of information when you interact with our website or services:

Personal Information

This includes any information that can identify you personally, such as:

Name
Email address
Phone number
Vehicle details (such as make, model, year)
Insurance information (if applicable)

Non-Personal Information

This includes information that does not identify you personally but helps us improve our services and website experience, such as:

Browser type and version
IP address
Pages visited on our site
Time spent on our website

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing Services: To provide you with collision repair and auto body services, respond to inquiries, and schedule appointments.
Customer Communication: To communicate with you regarding your vehicle repair status, offers, promotions, and general updates about our services.
Improvement of Services: To analyze trends and improve our website functionality, customer service, and overall experience.
Legal Requirements: To comply with legal obligations, enforce our terms and conditions, and protect our rights.

3. How We Protect Your Information

We take appropriate measures to safeguard your personal information from unauthorized access, alteration, or disclosure. This includes:

Using secure servers with encryption technology to protect sensitive data.
Restricting access to your information to authorized personnel only.
Regularly reviewing and updating our security practices to prevent data breaches.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as insurance companies or repair part suppliers.
Legal Compliance: We may disclose your information if required to do so by law or in response to a legal process, such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and analyze site traffic. You can adjust your browser settings to block cookies, but this may limit some website functionality.

Types of Cookies:
- Essential Cookies: Required for the operation of the website (e.g., session cookies).
- Performance Cookies: Used to analyze how visitors use our site and improve its performance.
- Functionality Cookies: Allow the website to remember your preferences and improve user experience.

6. Your Choices

You have the following choices regarding your personal information:

Opt-out of Marketing Communications: You can opt out of receiving promotional emails by clicking the unsubscribe link in any email we send you or by contacting us directly.
Access and Update Your Information: You have the right to access, update, or request the deletion of your personal data. To do so, please contact us using the details below.
Cookies: You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to other websites that are not operated or controlled by Mikes Auto Body. This Privacy Policy only applies to our website, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you are a parent or guardian and believe that we have collected information from a child, please contact us so that we can remove the data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated Privacy Policy will be effective as soon as it is posted. We encourage you to review this Privacy Policy periodically.